Appalling Service with Sun International (Sun City Bookings)

<p>I received an email from Sun International on the 28 December 2016, with a "Just for You" January special offer. I clicked on the link and it took me to the page where it provides dates and daily rates for the Cabanas and Soho (formerly known as Sun City Hotel). My name as well as my account number was stipulated on this page. I called the number provided, ***and spoke to Menzi Gcanga. I explained the email I received and gave him the Just for You code, however he battled to identify this on his system. After a few minutes I gave him my account number and he then advised that I was on a silver card and this special was for Gold upwards. I questioned this with him as to why would I receive this email (which I forwarded to him as well) if it was not relevant to me and or the card status I have. He then advised me that his supervisor would call me back. I received no calls from his supervisor and sent him a follow up email and still no response. This is only a January special and I am absolutely appalled by such a terrible customer service by the Sun International Team. I feel that I have a right to this special and would like this issue to be resolved as soon as possible.</p>