Absolutely terrible service from Suninternational/SVC.

I have two units reserved at SVC for December. Before levies due date, I requested a debit order form to complete to qualify for discount. I completed the form but no action was taken. I than made payments by EFT on 28/09/2021.Yesterday I called for my booking reservation to be emailed to me. I was told the account is blocked by the levies department. The lady tried calling the levies department but failed to get through. She said she will send an email to the levies dept. Today I am again told that the account is blocked by the levies department. I was asked to call *** or ***. Impossible to get through to these numbers or to leave a message. I have emailed my proof of paymen to *** on several occasions but i get no response and my account remains blocked. Absolutely frustating. Cannot plan for my December holidays.