A very disappointed Customer of Sun International Vacation Club

I have been a loyal client of Sun International - Vacation Club for approximately twenty years. My current allocation of one week stay at the vacation club for 2024/2025 expired on 30 April 2025. I was away on holiday and omitted to space bank the week on or before the 30th of April 2025. I contacted the vacation club on 02 May 2025 and advised that I was away on leave and omitted to space bank my allocation but their response was that there is nothing they can do but will escalate to management. I did call them on 05 May 2025 to enquire but was advised that management are still reviewing my request and they will respond within the week which did not happen. I contacted them yesterday 14 May 2025 and spoke with one of the team leaders by the name of Samir and he responded with an email this morning advising that there is nothing they can do about and my weeks vacation allocation. This results in my week being forfeited. Beside paying for the vacation club allocation and also pay a monthly levy and all this is for no benefit. I am deeply disappointed and advise all vacation club members to reconsider when they consider to renew or purchase a new holiday with Vacation Club. I was only two day beyond the expiry date and management gave my request zero to no consideration fully knowing that I was a client for approximately twenty years.