A headache of a company

Most poor service from a giant in the entertainment and hospitality industry. Perhaps I am so dissappointed because I held Sun International on highest regard.

The MVG point system is a mess; not one person from any department could explain to me how it works (an employee once told me it is random).

Emails are forgotten, ignored or simply passed on to someone else, who then ignores it. I have close to 50 automated emails stating that my email was received and I'd be helped soon, however that was not the case; they only got back to me 3 times and it was unhelpful.

Apart from emails, I also phoned a lot, hoping to be helped. With no luck.

It is clear that Sun International aren't bothered by much and simply don't care about their patronage .