8 Months and still no refund for double payment taken for sun city stay

We made a booking with Agoda in November 2020 to stay at Sun city. After I made the booking I realized that I would not have the actual credit card that I used to pay for the accommodation with me with I arrive in suncity as my daughter needed it for her flight overseas.

I called the call centre and asked if we could make a EFT payment instead of a debit order going off of my account, they advised that this wouldn't be a problem and they would send me an invoice and remove the debit order that was due to go off our account. I received the invoice and made an EFT payment as you can see by the proof of payment attached. On the 22 December Agoda took the payment off the credit card therefore the payment was then paid twice. I have been trying to get hold of someone in South Africa or Agoda international branch but no one replies or answers my call. I was advised to email *** with all the above information, i did this and got a ticket number since then i have never again received feedback after many emails sent by me.

This is so unprofessional as its been 8 months trying to get my refund and i feel very disgusted that sun international dont care about customer service.