5 star service???

<p>Checked in on 8 January.firstly I was given the wrong room for a reservation made months in advance.I booked for 2 adults n 2kids n was given a room with one roll up single bed.rectifying this mistake took up my entire afternoon.Lee the duty manager to say sorry Gave me dinner reservations at bocado for 7pm.in my room firstly bathroom lyts not working n the safe wouldn't open.wasted another 2hours waiting for maintenance to come n sort it out.then when we get to bocado they are out of coca cola and the milkshakes we ordered so we have to buy drinks hat we dont even want!the next day when we got back at 3pm to the room to relax for the afternoon,love and behold our room had still not been serviced! So we got to sit outside in the passageway till it gets cleaned.kids could not shower or neither could we enjoy the relaxation I had paid a fortune for.on two separate occasions and two different days I was denied the services I had paid for.totally irate I called Lee who came in with minky and kabelo who agreed to all the waste of my time because of their stuff.I was assured the matter would be escalated n the hotel manager would contact me.I am currently still waiting for that.Before checkout I spoke to asanda and asked her ify matter had been discussed and what was decided but nothing was escalated and the hotel manager wasn't even in today !Sammy who was the "acting manager"wasn't even available because of an injury n he was at the clinic!when u left at 5pm I spoke again to label who tried to gy hold of A sand from guest relationship status to see what had happened,and I'm still waiting.</p> <p>dido I pay for a 5star hotel or a Bnb?</p> <p>We pay exorbitant peak prices for sun City just so as to enjoy some relaxation and service,of which I wasn't able to enjoy either because of lack of service and communication by the staff!Can sun international repay me my precious time and money lost in 2 separate incidents on two separate days at one hotel because of staff lack of consideration of clients time and money!</p> <p>We wait and save the whole year to enjoy our year end break and then have it all ruined because of lack of service! Unexveptable! !!</p> <p> </p>