1 reviews | Active since Oct 2016

13 Oct 2016, 15:47

4 Star Nightmare

<p>Worst hotel experience I have EVER had.<br />I booked my entire family into this supposedly "classy" "4-star" hotel for the afternoon/night of my sister's wedding. I received service worse than any 1 star backpackers I have stayed in.</p> <p>Our rooms were not ready on time and the groomsmen were left waiting in the reception area for 2 hours before being put in someone else's room to get ready. <br />After the wedding, we all came back to the hotel and sat together in the lobby chatting. Some people had some food/take-aways with them and we were told, very rudely, that we "better go to our rooms" as it is "unacceptable" to eat food in public that was not bought at the hotel even though none of their facilities were open for food.</p> <p>After a terrible sleep with noise coming from all directions, we woke up to cold eggs for breakfast with ANOTHER rude staff member treating us badly at the front of the eating area.</p> <p>I do not recommend this hotel to anyone, ESPECIALLY if you are looking for a classy experience and to be treated with respect.</p>

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Replies (1)
Sun International
Sun International's reply14 Oct 2016, 10:16
Official

Dear Caitlin,

Thank you for taking the time to write to us.

We will now be dealing with your query directly through our internal channels and you will receive an email from us shortly.

Thank you for giving us the opportunity to assist you.

Kind Regards,

The Sun Share Team