3am Check in

<p>So on the 23rd of December 2016 I went with my uncle and his family together with mine to Sun City in South Africa. We went to stay at Sun International Cabanas Hotel. My husband and I decided to book another room for ourselves at the Cabanas Chalets. We explained that we will go to the room late as we wanted to spend some time with the family. They told us they would be a shuttle service to take us there. Sure enough the shuttle was called and it came within minutes of them calling it. Once we got to the Chalets the reception was closed. They was no one to give us our room key. We called the main hotel of which they kept on redirecting our calls to the Chalets. We could hear the phone ringing from outside. We told them it was no use to call as they was no one inside the reception. </p> <p>To cut a long story short we got our room opened around 3am. We were just sitting outside until we fell asleep. We were bitten by some insects and we reacted so bad to that. </p> <p>When I went to the manager she was so rude and was not interested in hearing my problem. All she said was I will give you 50% discount. </p> <p>The way the stuff treated us on that particular issue was so bad. Even when I took up the issue with senior management they sent an email only saying we hope they won't be a repeat in that incident the next time you come. Like seriously I slept outside and got bitten by insects and this is all that you can say and do</p>