Terrible terrible service

I never thought the day would come where I'd leave Summit dissapointed but here we are... just got back from an evening at Summit Menlyn which can only be described as terrible. A short recap of the evening: - Got seated at our table which we booked for my Mother's birthday - was told to inform the waiter it was a birthday, we did - got our drinks after a long wait, wine was left standing on the bar counter just behind us for 20 minutes so waiter could serve all drinks together - Ordered 2 salads to share as starters. Compared to the portion sizes at the Parkview branch these salads were embarrasingly small. - asked for 2 more wine glasses. Not sure what the issue with the glasses were but after 25 minutes they were wiped by one of the employees with his sleeve also put on the bar counter and left there. I got up to get them and our waiter appeared refusing that I take it and after another 5 to 10 minutes of wiping the glasses with a tablecloth brought them to the table. - when ordering mains we were very clear about how the steaks should be cooked and that my burger should be extremely well done...close to being incinirated. - Food arrived. Well done steak was medium. Medium steak was well done. My burger was raw inside. - Luckily the two steaks could be swopped - My burger arrived about the same time my family finished their meals - For dessert I had brownie and the rest of the table ordered creme brulee. My brownie was fine, all 5 creme brulees however had not been finished off with the burnt sugar. Not sure if the chef at Summit knows that the burnt sugar on top is what makes or breaks a creme brulee... The creme brulees finally returned to the table in drips and drabs with such a thick layer of sugar...but it was better that nothing. - Eventually the bill came and once again a problem. Item on the bill that should not have been there. Throughout this out waiter seemed to have a bit of a bad attitude as he was no longer friendly and just plonked stuff on the table or removed them without saying a word. So to sum up...we mentioned it was a birthday and it was not aknowledged. Throughout the evening we could not once enjoy a meal together. With maincourse and dessert I ate alone. Our waiter did not apologise for any of these things even once. Even with all these problems and food being sent back and forth from the kitchen we didn't see a manager at all. And as there were only 9 tables in the entire restaurant with patrons it was impossible not to miss. The service was pathetic. With so many waiters standing around and what looked to be 2 floor managers (one upstairs and one downstairs), an empty restaurant and a clueless chef I am truly disgusted and even more so after having to pay almost R2500 for this experience. We expected so much better. We are used to so muxh better. If this is the standard of service at Summit Menlyn they should rather send their unhelpful staff home and close their doors. Not sure what went wrong but aggenee....nie weer nie dankie