Management not training staff - Booking problem

Phoned on 2 March to make a booking for a birthday celebration. A male confirmed that they do not take bookings in advance, we should phone on the day. When doing so a female answered this time informing us that we should have booked in advance. Firstly the management needs to train ALL staff with the correct protocol, but now because of their lack of basic infirmation to the staff, we had to celebrate a birthday party downstairs in the restaurant. Management did not even think about any compensation for their lack of service. Next time we will rather just not go to Summit at all. -Summit Menlyn-