INVALID ORDER NUMBER - *****

I AM SO ANGRY AND ANNOYED WITH SUMMIT GLANCES - I HAVE PLACED ORDER ON THE 16TH AND PAYMENT DONE THE SAME DAY, GOTY ORDER NUMBER ON THE 21/01/2021 HOWEVER THE ORDER NUMBER GIVEN ARAMEX IS SAYING THE ORDER IS INVALID - I RESPORTED THE MATTER TO SUMMIT GLANCES LADY ON THE WHATSAPP - IS NOW IGNORING ME. MY HARD EARN MONEY IS JUST GONE LIKE THAT DUE TO FALSE ADVERTISMENT - I WILL NEVER EVER SUPPORT BLACK OWNED BUSINESSES - WHAT KIND OF BARBARIC ACT IS THIS??????????????