Very frustrated with Summit

<p>I have been under debt review for Summit for the past five years. In the very beginning they made a terrible mistake and overstated my affordability. As a result I had to pay much more than I could afford and struggled to survive month to month and they simply did nothing to correct the situation. My debts were supposed to be settled at the end of last month but I noticed that the amounts being paid were decreasing and my outstanding balances were far more than they depicted it to be. I contacted them 2 months ago and they assigned Mawande Mpondo to investigate the problems. I asked for a balance on all the accounts on my profile and have still not recevied it. I keep having to phone in and email otherwise I don't hear from them. They simply aren't doing anything to make sure that my accounts are all settled as soon as possible! I've been under debt review for five years. I need my accounts sellted so this nightmare can end1</p>