Still no feedback

<p>I logged a complaint about the terrible experience I'm having with Summit last week Wednesday. They advised they would provide feedback on Friday, which is more than 48 hours later. They never got back to me. When I phoned in this morning they told me their lines are down today, but their lines weren't down on friday. So why was the promise to get back to me not kept? And even though their lines are down today there are other means of communication like e-mail. The issues I'm having would be so easy to resolve if they just gave a damn. But clearly they don't give a **** about the people who keep their business running.</p>