KM
Kgolo M

1 reviews | Active since Jul 2017

06 Jun 2019, 10:19

So much admin for R0.47c

Good day Summit,

Kindly advise me why I got called to send my bank account urgently to get a refund from hyphen pda? If the refund is only R0.47c? How humiliating is that? I asked Netsai this morning why didn’t she tell me at the first go that I’m getting R0.47c and she couldn’t answer me. If you still going to call clients to tell them about refunds please at least let them know how much they getting. I’m beyond disappointed with the way my case was handled and false hope. R0.47c? Wow

0
Replies (1)
Summit Financial Partners SA
Summit Financial Partners SA's reply08 Aug 2019, 09:58
Official
Hi Kgolo,

Apologies for any frustrations caused.
However, it doesn't matter how small or how big the refund is, it's our responsibility to ensure that all our clients receive money owed to them.

Regards
The Summit Team.