I need that Clearance Certificate

I didnt get clearance certificate . 10 Years later this is til haunting me. I withdrew and paid everything off myself. Tuelo who worked there at the time was administaring evertying for me. My old laptop crashed and ive lost almost everything. Im in desperate and urgent need of that letter. Useless STD Bank didnt follow instruction to update my records when instructed by consultants. Its beyond frustrating. I need that certificate urgently, my credit record is clean mxim