Late refund of my deposit - 4 & a half months late

I booked a three night holiday with said supplier last year (2014). Check-in date: 12 November & check-out date: 15 November. Their terms and conditions included a R1000.00 breakage deposit over and above the upfront payment in full for our stay. The terms and conditions stated that I would be refunded my deposit 3 to 5 working days after check-out. I have not received my deposit to date.<br> I first started calling in February and got the run around. I felt like no one was interested in helping me. Over the next few weeks, as I continued the numerous reminders via phone and sending emails, I got a lot of promises of getting back to me, which never really materialized. I was really getting very upset and frustrated because I owed them nothing and I adhered to all their requirements. I did not deserve to be treated like this. It was already a few months down the line - how unbelievably ridiculous is that??? And there was no formal apology, which made me think that maybe to them this is a normal situation and that I'm the crazy one for complaining! 4 & a half months late - REALLY??!!<br> I called again today TWICE and was told I'd get the money in a day or two. No proof yet of payment yet.