Non-return of deposit during Covid19 pandemic

Two bookings were made at "Suite 9 the Village" during July 2019. This was part of an extended itinerary of a May 2020 tour of Namibia . The requested deposit of N$6800 (2 x N$3400) was paid via EFT to their bank account in July 2019.

The bookings were cancelled in March 2020 as a result of the COVID19 pandemic. A request for a refund of the deposit (in line with Suite 9's cancellation policy) accompanied the cancelation.

In April 2020 a follow-up request for the return of the deposit (and several subsequent) went unanswered. A personal request to the business principal also went unanswered.

In light of all the other hospitality establishments (three) on the itinerary having honoured their return of deposit policies, the silence from Suite 9 is unacceptable. Even if the pandemic has caused a financial strain on their business, it is common courtesy to acknowledge receipt and explain their plight.