Booking mess up

Worst experience ever! I did not even enter the premises and had numerous issues with spa bookings. I booked 2 appointments a month in advance, emailed the spa on Friday to confirm, they call me asking to give up my one appointment. They call me again on Saturday only to have given my one booking away without my permission. The lady named Bee was extremely rude and unhelpful she even cut the call on me and refused to answer when I called back. I call the hotel reception and ask for help and another available appointment for any other day and the lady said she cannot give me an appointment for myself alone because spa bookings don't work. Like that. If that were the case then why are the hyperli vouchers structured that way! And you cannot always go as a couple! The lady said they don't take individuals and that I should get a refund. Saturday afternoon the spa calls me to confirm the one 2pm booking and I confirm. Sunday morning I received an sms for 1pn confirmation, I already understand the incompetencey of this establishment so I phone to find out if anything has changed. The lady lelo says it's an error of the system and my booking in still at 2pm. Sunday 12pm Langton the so called manager phones to tell me that my appointment is at 1pm!! At this point I am beyond infuriated... He argues that my email requests a 1pm..clearly he lacks any kind of skill to understand the chain of emails and the 2 appointments that I specifically requested. This is the most disgustingly pathetic customer service and management of staff I have experienced in one establishment without even visiting. I will never visit this place nor ever recommend it to anyone!