Disappointing stay at Sugar Beach Resort

Room : The winter blanket that was in our cupboard was thrown in the cupboard when we arrived and not folded. The previous guests had also left a t- shirt behind which your cleaning staff had not removed.

The bathrooms / housekeeping: The bathroom was cleaned and then sand was thrown in our basin which is not fair as it was left for me to clean. We also had wet clothes we left out to dry which was thrown in my husbands bag which caused it to smell miffy. There was also a duvet that was changed and replaced with another cover which had a burn mark of some sort which seems like it could have been from an iron.

Loadshedding lamp : We had no lamp in our room , and when I tried contacting the lady we had been in contact with over WhatsApp and there was no answer. I completely understand perhaps they had knocked off and close at 17:00 , but then there needs to be someone at reception who can assist the guests with any queries after hours.

Braai facilities : When we spoke on the phone you mentioned that there are 10 facilities and there were only 2 braai that were back to back .

Tv remote : The cleaners had dropped the remote and lost a battery which we then found under the bed . This was under the bed for two days , which showed that the room was not cleaned accordingly .

Parking : No parking was allocated to our room and it caused friction between your other guests and us as other guests parked skew which left us with little to no space to park . There are no lines indicating how you should park either.

Breakfast : Your variety to choose from was very limited and the fruit selection of a small bowl of apricots was shocking . The mixed fruit salad on a seperate morning had clearly been standing out for a while and the fruit was drying out and didn’t look appetizing at all.

With all shops being far and your resort being hallaal, it would be nice if there was a little store where we could buy something like milk or a quick pie or sandwich. Your accommodation isn’t cheap and we sort of expected a certain level of service.

Perhaps this feedback might fall on deaf ears based on your response this morning with “okay”. Being our point of contact for the accommodation , I would have expected some sort of an apology or a more accommodating response from the reception lady.