GL
Georgina L
1 reviews | Active since Apr 2017
14 Jan 2022, 08:38
Ive got no words for this
Yhooo I am not going to say anything about the best service from Sudwala lodge because that's a given they super super but the the manager there is very very horrible (freedom) wow I'm even shocked he is a manager who doesn't have people skills, no communication skills, Interpersonal skills, Problem solving and decision-making instead he threaten to call police...has no respect for anyone i mean anyone but after all how possible he treat guest well were as he doesn't even treat his own stuff with well mannered....Guest will never return back to the lodge when they think of that manager...yhooo aiii will never recommend anyone to go there ul regret
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Replies (2)
Sudwala Lodge's replyOfficial
14 Jan 2022, 08:50Good day Georgina alinah L,
We acknowledge receipt of your review and take note of the contents.
Your feedback has been escalated to Resort Management for investigation.
Best regards,
We acknowledge receipt of your review and take note of the contents.
Your feedback has been escalated to Resort Management for investigation.
Best regards,
Sudwala Lodge's reply14 Jan 2022, 08:50
Official
Good day Georgina alinah L,
We acknowledge receipt of your review and take note of the contents.
Your feedback has been escalated to Resort Management for investigation.
Best regards,
We acknowledge receipt of your review and take note of the contents.
Your feedback has been escalated to Resort Management for investigation.
Best regards,
Sudwala Lodge's replyOfficial
18 Jan 2022, 16:24Good day Georgina alinah L,
We were informed that there were numerous noise complaints that resulted in the removal of a music box from one of the units as acknowledged and signed for by one of the guests in your party.
As we would like all families to have a memorable experience, noise levels must be kept within reasonable limits for the natural environment and other guests. Management has strict instructions to ensure that noise levels are not excessive in nature and should guests unfortunately not take management and security requests to reduce noise levels seriously, we have unfortunately no other option but to request assistance from the police for excessive noise. Freedom is very passionate about the resort and guest experience. If he might have offended you for any reason, this was definitely not his intention. He was only doing his duty as the Manager on Call. All staff strive to do their best at all times to ensure memorable holidays for all guests.
Best regards,
We were informed that there were numerous noise complaints that resulted in the removal of a music box from one of the units as acknowledged and signed for by one of the guests in your party.
As we would like all families to have a memorable experience, noise levels must be kept within reasonable limits for the natural environment and other guests. Management has strict instructions to ensure that noise levels are not excessive in nature and should guests unfortunately not take management and security requests to reduce noise levels seriously, we have unfortunately no other option but to request assistance from the police for excessive noise. Freedom is very passionate about the resort and guest experience. If he might have offended you for any reason, this was definitely not his intention. He was only doing his duty as the Manager on Call. All staff strive to do their best at all times to ensure memorable holidays for all guests.
Best regards,
Sudwala Lodge's reply18 Jan 2022, 16:24
Official
Good day Georgina alinah L,
We were informed that there were numerous noise complaints that resulted in the removal of a music box from one of the units as acknowledged and signed for by one of the guests in your party.
As we would like all families to have a memorable experience, noise levels must be kept within reasonable limits for the natural environment and other guests. Management has strict instructions to ensure that noise levels are not excessive in nature and should guests unfortunately not take management and security requests to reduce noise levels seriously, we have unfortunately no other option but to request assistance from the police for excessive noise. Freedom is very passionate about the resort and guest experience. If he might have offended you for any reason, this was definitely not his intention. He was only doing his duty as the Manager on Call. All staff strive to do their best at all times to ensure memorable holidays for all guests.
Best regards,
We were informed that there were numerous noise complaints that resulted in the removal of a music box from one of the units as acknowledged and signed for by one of the guests in your party.
As we would like all families to have a memorable experience, noise levels must be kept within reasonable limits for the natural environment and other guests. Management has strict instructions to ensure that noise levels are not excessive in nature and should guests unfortunately not take management and security requests to reduce noise levels seriously, we have unfortunately no other option but to request assistance from the police for excessive noise. Freedom is very passionate about the resort and guest experience. If he might have offended you for any reason, this was definitely not his intention. He was only doing his duty as the Manager on Call. All staff strive to do their best at all times to ensure memorable holidays for all guests.
Best regards,