Horrible holiday stay

<p> </p> <p>I am writing to complain about the poor service that was rendered to me at Sudwala Lodge on the 09 June to 11 June 2017. I booked using a one time voucher after it was approved, I called the reception to advise them that I won't be coming with two kids it will be four adult, they agreed. Prior to my arrival I called again to confirm that I am coming four adults no kids everything was fine. We arrived late around 10pm the reception was closed they had left the key with the security.</p> <p>Saturday morning, the operational manager Lucky told me that my room is overloaded they did not confirm nor agree that we can be four adults in one room. It's either we pay for another room or pack and leave. He was even proud to tell us that he had sent other guys home because they didn't have money to pay for another room. What frustrated us was we couldn't enjoy anymore we have to pay for a room that we did not use his watching our every move like we were *****'s. We didn't enjoy our stay at all the rooms were full of spider webs, no toilet paper we have to go and ask.</p> <p>I was greatly disappointed at your establishment. I will not recommend the place to anyone, hope u take appropriate action to ensure no repeat of such a bad Customer experience to your guest. Learn to communicate effectively. </p> <p> </p> <p>M. Seleke</p>