Warranty denied, shocking service.

I am absolutely disgusted with Subaru. A friend of mine, who is a foreigner and drives Subaru rally cars in Tanzania bought a 2014 Wrx.

When he bought the vehicle he was told it was driven by and elderly man, usual salesman bull****. Later it came to light that the engine number and chassis number did not match, it turns out the engine had to be replaced as the car, was in fact driven hard.

Anyway after a long debate with Subaru Cape Town, and a few years down the line, he was denied the opportunity to extend his warranty. A few months later the vehicle started making a strange knocking noise and he took it in. It turns out that the entire engine and bearings need replacing which is going to cost him R40000. I approached the dealership on his behalf and they managed to bring it down to R35000.

Now they are suddenly willing to extend his warranty but will not cover the repairs under the warranty. I find this absolutely disgusting. 3 months went by, he had no feedback whatsoever.

The way consumers are treated by Subaru is disgusting, they. Have terrible communication and dispute resolution.

I expect this to be resolved in some way or another. However you do that Subaru, is up to you, I will go to the consumer ombudsman and RMI if need be. The way he has been treated is shameful, Subaru as a brand should be ashamed of yourselves and your employees.