Terrible customer service

absolutely terrible service. Our issue never got fixed not even after leaving the car in the service department for 6 weeks. It was a simple issue of a broken sealer after someone broke our window. 6 visits later and the car is still not fixed. Moreover we got quoted 20000 R to replace a key. Nothing sort of *********ing if you ask me. We found someone else to do it for 3,500 and we still had to pay 3,500 just to order a key via Subaru. I was told Subaru had good customer service and at the price the cars go for I would expect nothing less than Great service. The reality though is very different. I would never buy a Subaru again just for that although the car has been good so far. In fact I was so close to selling it because of this bad service..