Horrid Subaru Service (Pretoria): Brand image damaged

I phoned on 11 Dec. (Tues) to report that my fog lights had stopped working; this was only a few short weeks after a major service and after the vehicle had been experiencing repeated problems with the lights, which Subaru Centurion have consistently been unable to address. The person to whom I spoke (Casper) said he would phone me back. By Friday (14 Dec) I'd not heard anything so I phoned in again, only to be told that the Manager (Warren Chapman) was supposed to to have phoned me. I was again told that I would be phoned back. As at 18 Dec. I've not heard anything back from Subaru Centurion. Truly horrid service for a brand such as Subaru, for whom service is supposed to be a selling point.