Be Warned - Subaru warranty and services attitude!!!!! if you take your car just after warranty (things are not covered) even 9days!!!

<p>I am the disgruntled owner of 2 brilliant cars but has to service it with a terrible company Subaru Centurion and Subaru SA.</p> <p>If something in your Subaru is not working raise it immediately. They are currently looking for loopholes not to cover warranties. I handed my Subaru XV in for service this morning at your Centurion branch (Service requirements - 15000km or 10 Oct. 16. Current kilos on vehicle - 10569 Kms). This was after I returned from Kenya on the 5th October and scheduled it for service. It’s a new second hand vehicle, its covered for issues was my perception!</p> <p>Two Months after receiving the vehicle I noticed that the vent on the middle right hand side was faulty. I did not observe this on receiving as I am not a person constantly adjusting the vents and there was not a reason to adjust the vent. This morning I reported this to the service personnel needs as it needs to be repaired as the vehicle is still under maintenance warranty as its actually brand new.</p> <p> When I collected the vehicle it was reported that this part is not covered?? And a quote was issued of ZAR575.93(the money is not the issue) It’s about the customer services and a non-care attitude!!!!!!</p> <p>Unfortunately, this is not acceptable. I cannot brake my own vehicle’s vents as this is my proud property and I do not have children that is 4 years old.</p> <p> I am sad to say that unfortunately this is not the first time that Subaru are pushing claims back to customers….</p> <p>The reply from Subaru!!!!!!</p> <p>The warranty on the Interior and Exterior trim of the vehicle is for 1 year/30000km (whichever occurs first), as stated in your service/warranty book on page 9. The maintenance plan on the vehicle also does not cover interior/exterior trim on the vehicle.</p> <p>This 1 year/30 000km warranty has already expired, and there for the dealer was correct in giving you a quotation for the repair.</p> <p>REALLY !!!!! 9days REALLY!!!</p> <p> </p>