Bad Service

Good day

I recently tried to purchase a Ford Kuga from your used car department in Centurion. The service I received from the following Barrie Barnard (Dealer Principal), At Henn (Product Specialist) and Franco Strydom (product Specialist) was horrible.

I 1st battled 3 weeks to get to the deal, deal approved and delivery to take place on the 19/10/17. The sale person At sat on his chair giving me the key and there you go. No hand over explaining anything, the Kuga's licence disk expired - I had to bring it under his attention, I complained about the Aircon when I test derived the car - this was not fixed, the car was empty - I spend R722 on diesel. The battery light came on and I took it back the following morning 20/10/17 -

I explained my unsatisfying service to Barrie and he gave me the confirmation that he will resolve it. I left the car with them - I had to call them at 10:25 to get feedback - At responded and said he cant give me feedback - he then rep**** to say he will get back in 30 min - at 12:09 I phoned him again and he was arrogant - I requested that we cancel the deal as they are not willing to assist us and tread us like "****".

I arrived at the branch where Barry was standing on the floor - I then mention to him that I would like to cancel the deal and collect my Nissan Juke his response in Afrikaans was (Eks dankbaar - my beker loop oor).

This is revolting to see that a client purchasing a R260k vehicle be treated like this. I will not be treated like this - buying a vehicle new or used is a exciting time they made it a unpleasant time.

I will escalate this to the highest level and will not recommend Subaru Centurion to any one. The only good thing of this was the great and speedy service received from the FNA Natasha.

Regards

Lourens ********** 442