Warning about dismal service from Sub Zero Air Solutions

Unfortunately we’ve had a very negative experience with Morne of Sub Zero Air solutions. A month ago we asked him to repair our LG Airconditioner at our home. After he’d examined the unit he indicated that he would need to install a new compressor. As these parts are difficult to source, he was able to source a compressor for which we paid him R9000 +. We believed it was a new unit.

However, it didn’t work when he installed it and so he took it away to test it. After two weeks he hadn’t returned and after we gave him an ultimatum he got his team to return the aircon and compressor even though it still wasn’t working and they left the site. We asked a different technician to examine the unit and he indicated that it wasn’t a new compressor but was reconditioned. He was also not able to get the air conditioner to work

Morne also indicated that it needed a new Inverter PC board which we purchased as he didn’t have time to do so. As he refused to do the installation we asked another technician to do so who indicated that a new PC board wasn’t required and that we’d spent additional money unnecessarily.

We now have a non-functioning air conditioner with a faulty compressor that we’ve paid over R9000 for. Fortunately we were able to return the PC board for a refund.

We’ve made numerous requests for Morne to send us the receipt for the compressor as well as details of the supplier so that we can return it for a refund. However, he has ignored all our requests so far. So we have been left with no option but to warn others who may want to contract their services.

Obviously this is very unsatisfactory service which Morne has not responded to or tried to rectify