Pathetic Service received

I am a new member at the Stylez Wellness Centre at the Ridge (+/- 3 months now) and I know what correct customer service is, unfortunately the customer service that I have received has been despicable at Stylez I have had many deplorable incidences at Stylez with the staff's incompetency and would like this issue to be dealt, with immediate effect.

Incident 1 When I first enrolled, I wanted to have my hair cut , the “Staff” argued about who was actually going to assist me IN FRONT OF MY SISTERS AND I , only for a very unprofessional and inexperienced girl to completely ruin my hair, I had just a large amount of hair chopped off leaving my hair with no shape at all, I then had to visit a professional hair dresser to fix it which was another expense to me, did not take up this issue has it was the first incident so I took it has just a coincidental mess up.

Incident 2 I made an appointment for a mani and pedi, went in for my appointment on time, only to be informed by the lady doing my nails that no one had informed her of the pedicure, so she could only do my manicure. I was then told to come in the following evening for the pedicure, this was very frustrating has I had other plans for the next evening and had to cancel due to this, she apologised, and once again I dissolved the incident.

Incident 3 My acrylic nails has only lasted a week and now removal is required asap has it is breaking apart which I know from personal experience and having done my nails elsewhere that the acrylic nails are meant to last for at least a month, it is now looking quite ghastly, I visited the gym on Tuesday night 17 October 2017 to request removal of the acrylic nails, the guy who assisted gave me 18 October 2017 @18:30 as the next available appointment date, which he confirmed with another staff member and I agreed for said date and time, to my dismay when I arrived at the gym there was a sign on the door indicating closure at 18:00 due to Diwali, I do not have a problem with the closure, I have a problem with the fact that there was no communication from Stylez to me, to inform me of the closure and a suggested postponement of my appointment.

My Point – The organising of appointments should be priority especially with this type of entity, surely the closure was not a spur off the moment decision, unless you are running a circus, when I signed up all of my contact details were required, so there is no excuse or reason for not informing me of the closure. My time and fuel was wasted for which in my opinion I should be complimentary reimbursed leaving the fact that I cancelled other plans to accommodate these appointments mentioned above. This third incident was the final straw for me!!

Very dissatisfied, frustrated and extremely irate client.