Style Phase Home - Purchasing of Appliances

This review is in respect of Style Phase Home and not Style Phase SA which sells clothing. I recently purchased two air fryers from Style Phase Home, when I received my items, one of the items was damaged, there was a hole on the face or front of the airfryer, it didn't have a plastic wrapping on it and it had some scratches, it seemed as if it was a returned item or a factory reject, so I contacted Style Phase Home, after many efforts I did get a hold of Mohammed, he then agreed to pay for the delivery to return the air fryer. So I decided not to be difficult and rather keep one of the items and return the other which was badly damaged. I there after had to contact Style Phase home several times for my refund, which I have still not received. I have waited so many weeks for this refund. It's very difficult to actually communicate with them, their customer service is not pleasant at all. I have tried to be accommodating and understanding however they have been difficult to deal with. I spoke to Mohammed today and I had asked him if the other item has a guarantee, he advised that all of their items do not have a guarantee or warranty, I do have this is writing, so I explained to him further that this should have been stipulated on the advert and disclosed to customers prior to them purchasing the items, he then explained further that this is mentioned in their policy, no customer wants to go and review long policy's. However I explained to him further that the box states that the item has a 4 year guarantee, he then stated that the items are from overseas and there is no warranty but if I was educated about this before purchasing the airfryer I wouldn't have proceeded with my purchase, the advert reflected a black airfryer however I received two bottle green airfryers, to me in a sense this is false advertising and misleading customers. We do not know that it's an overseas brand and does have a guarantee, as it is not stipulated on the advert, their site or the items packaging. After my conversation with Mohammad he further advised that I must communicate with Mr Paruk. Mr Paruk whatsapped me and explained that he is Mohammed Attorney and I must liaise with him from now onwards, he said that I can only liaise with him via email and he then provided me with his email address which was a Gmail account, he then deleted the message where he explained that he was Mohammed Attorney, I found this very ********** and suspicious so I asked him for his companies name and an email address that has his law firm name and his qualification and relationship to Style phase home, however he was not willing to provide me with any of the above mentioned, firstly if he is posing as an Attorney that is **********, secondly this is not how you treat customers and this is not the standards of business, a business is supposed to carry out an ethical, professional and honest standard which they have failed to project thus far. I did explain to Mohammed that I would like to return the other item as it does have a warranty i could add R500 more and purchase the item from a valid store and receive a warranty or guarantee, he explained that I will have to return the item at my own cost. How can I comply to that when I have been waiting several weeks for the refund of the damaged air fryer. This service and communication frustrates customers and makes customers feel helpless. They also do not apologize for any inconvenience caused. Any help in this matter would be greatly appreciated. I have seen some other reviews on their site some of which is also negative and displeasing.