NW
Natalie W

1 reviews | Active since May 2021

17 May 2021, 10:40

ITEMS NOT RECEIVED

TERRIBLE!!!!!!!!!!!!!!! ITEMS I PAID FOR WERE NOT INCLUDED IN MY ORDER DUE TO MARGARET MAKING A MISTAKE, AFTER MULTIPLE EMAILS, CALLS MESSAGES, NO RESPONSE BESIDES WHATSAPP, WHAT COMPANY OPERATES THIS WAY?????

AFTER FINALLY GETTING A HOLD OF MARGARET FROM STYLE PHASE, I WAS CONVINCED TO PLACE A NEW ORDER AND SHE WOULD INCLUDE MY ITEMS I NEVER RECEIVED FROM A PREVIOUS ORDER WHICH I HAD PAID FOR. AFTER DOING SO, I CALLED HER AND GAVE HER MY ORDER NUMBER AND ASKED HER TO PLEASE MAKE SURE THOSE ITEMS ARE INCLUDED. I RECEIVE MY ORDER A FEW DAYS LATER, WITHOUT THE ITEMS INCLUDED, I THEN CALL STYLE PHASE AND MARGARET CONTINUES TO SAY SHE WILL CONTACT ME VIA WHATSAPP. AND THEN SHE IGNORES MY ATTEMPTS TO REACH HER.

SO I PAID FOR ITEMS, AND THEN I DIDN'T RECEIVE THEM, EVEN AFTER CONTACTING THE COMPANY AND BASICALLY BEGGING THEM. THIS COUNTS AS THEFT.

THIS WILL BE THE LAST ORDER I EVER PLACE WITH THIS COMPANY. THERE IS NO CUSTOMER SERVICE, WHEN THE PHONE IS EVENTUALLY ANSWERED, IT SOUNDS LIKE IT IS BEING OPERATED OUT OF A SWEAT SHOP, NOT TO MENTION THE YELLING AND LAUGHING.

VERY DISAPPOINTED.

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