StyleMode/Loot worst customer service

I ordered a dress from StyleMode on the 2nd of March 2022, but later requested the item to be exchanged. They sent an email, which landed in my spam folder. After waiting for almost 3 weeks for the item to be exchanged, I then had to call them, eventually they informed me that I needed to check my spam folder. The item was collected, but the replacement item I only received on the 28th of March 2022, which I initially ordered for a wedding on the 26th of March 2022. I no longer required the item, has I had to spend more money finding a replacement item, due to the late collection and delivery. I wish to have the item refunded, now I get told its a 14 day refund policy yet I had to wait 3 weeks for the item to be exchanged. Really bad customer service, as no 1 bothered to call me and everything was done via email, which clearly indicated that they think nothing of their customers.

I would strongly advise that no one waste their time purchasing from StyleMode, as you will end up being highly disappointed.