NS
Nicky S

1 reviews | Active since Oct 2021

23 Oct 2021, 12:40

Very money hungry

Stuvia doesn't pay out your earnings if they're less than a certain amount (€10). They take your earned money away when you don't log in for a year, which they don't warn you about (€5 a month!). They are not transparent, it's very hard to find specifics about their policies. They ask a commission from the buyer, then also ask a commission from the seller for that same sale.

The website notes that you could save money by buying store credit, but doesn't say how much you would actually save. Then, again, you can't get a refund of the store credit if it's under €10.

It all makes them come across as shady and quite ********* when it comes to how your money is kept by them.

0
Replies (2)
NS
Nicky S's update23 Oct 2021, 13:06
Reviewer Update
Also, they state that you have the right to receive a refund if you're unhappy with the product, but you don't get the full refund, because they do subtract the commission/'service costs'. They don't state this in their policy or the information about refunds on their website.
Stuvia
Stuvia's reply25 Oct 2021, 12:20
Official
Hi Nicky, 

We're sorry to hear that your most recent experience on Stuvia hasn't been as it should be. If there's anything we can do to make this a bit more comprehensible for you, please reach out to our support team via *** again. 

Our apologies for the inconvenience you've encountered and we hope to hear from you. 

Kind regards,
Stuvia