1 reviews | Active since Jul 2011
Unprofessional consumer services / *******ly with holding salient information
<p>I made an online application to open an account on 24-07-2016 and immediately emailed them to confirm if all documentations were received. I received a reply within 1/2 hour confirming that they were received and I will be notified via email and sms as soon as it has been processed. After not receiving any feedback for 15 days, I emailed the card division again on 08-08-2016 to ask why I haven't received any feedback as yet. I only received a reply on 10-08-2016 stating ' Your application was on hold for income verification and because it was pending too long it somehow got removed off the system. a new application will have to be made.' Seriously??? I could not believe this. Firstly, I think they are dishonest as I have checked with the relevant parties concerned regarding whether they were contacted for income verification and they were NOT contacted, so how can they claim to have checked when they did not contact anyone. Furthermore, had I not contacted them again, would they have even bothered to send me feedback? I then sent them another email on 10-08-2016 expressing my disgust at their unprofessionalism and as a result I have decided not to fill in another tedious application form as I not consider them deserving of my business. I further emphasized that I no longer wish to open an account with Stuttafords, and asked them to return all my salient documentation back to me as I do not consider it legal or safe for them to hold such salient information of mine since they have no intention of using it. It is absolutely pertinent that all my personal information, Id document, and banking details should not go missing and be un accounted for. This is highly confidential documentation which I do not want floating around somewhere on the net. They have not responded to my email since then, it is already 28-08-2016! This is by far the most disgusting service ever received from a chain store thus far. Your website requires serious upgrading, and your *********** staff require proper training on protecting customer information. You should be ashamed at your level of customer service, or lack of!!! </p> <p>I EXPECT all my documents sent back to me IMMEDIATELY or else I will proceed to take legal action. You have no right to keep this type of information with you if you are not using it.</p>
Good Day,
Thank you for you feedback, whilst the circumstances are not favourable we still consider this as an opportunity to save a strained relationship with you, Our valid customer.
Please note that the process involved in obtaining a Stuttafords Store card has been outsourced to an external organisation and as a result your interaction has been with the company concerned.
In light of the above said, we would apreciate the opportunity to amend a strained relationship with you, our Valid customer. Please provide us with your contact details so that we could investigate further and do our best to provide a resoloution that pleases You.
Yours in Fashion
Good Day,
Thank you for you feedback, whilst the circumstances are not favourable we still consider this as an opportunity to save a strained relationship with you, Our valid customer.
Please note that the process involved in obtaining a Stuttafords Store card has been outsourced to an external organisation and as a result your interaction has been with the company concerned.
In light of the above said, we would apreciate the opportunity to amend a strained relationship with you, our Valid customer. Please provide us with your contact details so that we could investigate further and do our best to provide a resoloution that pleases You.
Yours in Fashion
While I understand that I may have been dealing with an external organisation, when I app**** for the account I expected to be dealing with Stuttafords, so the fact that you have outsourced the job really has no bearing on me. I find that the responsibitity should be placed upon Stuttafords to ensure your customers receive competent service irrespective of how the job is sourced, and blame should not be shifted.
I have filled in my details via Hello Peter, feel free to get my details from them. I also sent the reference number for the application form, which is ********** 6 []. I am hoping you will sort this out as quickly and efficiently as possible.
While I understand that I may have been dealing with an external organisation, when I app**** for the account I expected to be dealing with Stuttafords, so the fact that you have outsourced the job really has no bearing on me. I find that the responsibitity should be placed upon Stuttafords to ensure your customers receive competent service irrespective of how the job is sourced, and blame should not be shifted.
I have filled in my details via Hello Peter, feel free to get my details from them. I also sent the reference number for the application form, which is ********** 6 []. I am hoping you will sort this out as quickly and efficiently as possible.