1 reviews | Active since Jul 2011
Unclear returns policy
I purchased a few items recently from the Sandton City store and two days later went to return one item. I was only then informed that their returns policy is to issue a gift card or credit the stattafords account. When I asked where you are informed of this I was told on the back of the slip which I had actually looked at prior to trying to return an item. The slip states that they will exchange or refund any item in the form of a gift card or account credit. No where does it stipulate a stattafords account. This policy on the back of the slip is clearly open to interpretation given my view is that this is my bank account as it had always been in the past. This is shocking customer service and will isolate customers I certainly for one will no longer shop at there.
In accordance with Stuttafords Returns Policy we will gladly allow a return or exchange of any item in the form of a gift card or account credit within 30 days from the date of purchase, provided that the criteria of our Returns Policy are met.
Whilst we acknowledge your frustration in this regard you were correctly informed that a return could not be authorized.
Our policy was designed to ensure that Stuttafords can continue to offer its 'world of brands' in an environment dedicated to luxury at price-points that are affordable, reasonable and accessible to the general SA consumer. It is therefore imperative that such a policy is consistently app**** and adhered to.
We look forward to welcoming you to our stores soon.
Yours in fashion
Stuttafords
In accordance with Stuttafords Returns Policy we will gladly allow a return or exchange of any item in the form of a gift card or account credit within 30 days from the date of purchase, provided that the criteria of our Returns Policy are met.
Whilst we acknowledge your frustration in this regard you were correctly informed that a return could not be authorized.
Our policy was designed to ensure that Stuttafords can continue to offer its 'world of brands' in an environment dedicated to luxury at price-points that are affordable, reasonable and accessible to the general SA consumer. It is therefore imperative that such a policy is consistently app**** and adhered to.
We look forward to welcoming you to our stores soon.
Yours in fashion
Stuttafords