aB
ahmed B

1 reviews | Active since Jun 2012

04 Jul 2016, 07:32

unacceptable servic

<p>I bought a few items from the stuttafords store at eastgate on saturday. A shirt that i took from a clothings rack that had a big sign that said 50% off was rung up at the full price. I paid for the purchases and then noticed that I was charged the full price. I brought it to the attention of the cashier who then checked and said that the shirt was not on sale. I asked for a cash refund as I paid by cash and this was absolutely refused by Sean the manager.This is unacceptable as this happened at the till point and not returned after a few days where I can understand their policy of giving a ngift card instead of a refund.</p>

0
Replies (1)
Stuttafords International Fashion
Stuttafords International Fashion's reply05 Jul 2016, 11:22
Official

Thank you for your review and allowing us the opportunity respond.

While we understand your initial frustration in this regard the store has correctly informed you about our returns and exchange policy which is displayed at point of sale and fully aligned with the Consumer Protection Act.

If you require any further explanation or information regarding our policy please don't hesitate to contact our customer relationship representative on a ********** 000.

Yours in fashion

Stuttafords