1 reviews | Active since Mar 2017
Stuttafords - Policy used for poor customer services
<p>I am writing to express my concerns about a recent incident I experienced at your store. </p> <p>Firstly I wasnt to commend the security ladies in the ladies wear department. They offered me more assistance than the Stuttafords sales person. Now if I thought I was invisable in the ladies wear department, I was in more of a chock when I got to the Footwear department. Firstly the sales shoes where so mixed up that I couldnt find the shoes displayed on the box without opening the boxes. In the half an hour I spent there about 5 customers must have passed through the shoe department and there were 4 sales ladies there. At one point I was the only customer. I then requested assistance from a sales lady for help and was given a size 4 left and a size 6 right shoe to fit and she unpolitley left me to join the other assistance to have a chat. This really infurieted me as the shoe I tried had laces that took forever to loosen and to get two different size was unexceptable. I then requested the branch number to speak to them and my requests was just ignored. I then requested thebranch manager call on me and all I got was "i'm sorry". No effort was made to find the correct shoe and the call to Michelle Roux, yeilded to joy either. Her comment was that it is company policy not to phone other branches for sale items and that she too was "sorry"</p> <p>The impression I got was that is too much effort to assist and that as long as it is policy, they are doing their jobs, getting a salary and do not care whether they get the sale or not.</p> <p>I always held Sttutafords service in high esteem, but after today, I will not be shopping there again. It was the worse 30 minutes I spent looking for shoes and got the instinct feeling the sales people were pleased to see me take my business somewhere elsewhere as I am sure they are not there to make a sale but earn a salary.</p> <p> I left without my desired products and am extremely disheartened by the lack of service by one of the few outlets I held in high regard.</p> <p> </p> <p> </p>
Good Day Ruth Theron
Firstly we would like to sincerely apologise again for any inconvenience caused.
Thank you for bringing your concerns and frustrations to our attention. As discussed we are looking into the details to ensure that the necessary corrective measures, where needed, are put in place to prohibit this experience from happening again. Kindly note with regards to your request we will not be able to assist as our policy is consistently app**** to all our customers to avoid any form of prejudice.
Stuttafords continues to appreciate your support and looks forward to welcoming you into our stores into the future.
Yours in Fashion
Stuttafords
Good Day Ruth Theron
Firstly we would like to sincerely apologise again for any inconvenience caused.
Thank you for bringing your concerns and frustrations to our attention. As discussed we are looking into the details to ensure that the necessary corrective measures, where needed, are put in place to prohibit this experience from happening again. Kindly note with regards to your request we will not be able to assist as our policy is consistently app**** to all our customers to avoid any form of prejudice.
Stuttafords continues to appreciate your support and looks forward to welcoming you into our stores into the future.
Yours in Fashion
Stuttafords
NOT A CHANCE I WILL ENTER THAT STORE AGAIN. MY SUNGLASSES THAT HAVE PERSCRIPTION LENSES WERE LEFT IETHER IN THE DRESSING ROOM OR AT THE SHOE DEPARTMENT WHICH IS THE ONLY PLACES I WENT TO IN SANDTON CITY STUTTAFORDS, AND IN SPITE OF YOU HAVING CAMERA'S ALL OVER THE SHOP, NO ONE CAN FIND IT.
NOT A CHANCE I WILL ENTER THAT STORE AGAIN. MY SUNGLASSES THAT HAVE PERSCRIPTION LENSES WERE LEFT IETHER IN THE DRESSING ROOM OR AT THE SHOE DEPARTMENT WHICH IS THE ONLY PLACES I WENT TO IN SANDTON CITY STUTTAFORDS, AND IN SPITE OF YOU HAVING CAMERA'S ALL OVER THE SHOP, NO ONE CAN FIND IT.
Good Day Ruth Theron-Barnard
Please note that we have reviewed the video footage and unfortunately as we have notified you were not able to identify where you misplaced your sunglasses. Kindly note we have notified our staff to contact us if someone hands in your glasses and will update you if found.
We thank you again for your feedback.
Yours in fashion
Stuttafords
Good Day Ruth Theron-Barnard
Please note that we have reviewed the video footage and unfortunately as we have notified you were not able to identify where you misplaced your sunglasses. Kindly note we have notified our staff to contact us if someone hands in your glasses and will update you if found.
We thank you again for your feedback.
Yours in fashion
Stuttafords
I RECEIVED A VOICE MESSAGE THAT YOU FOUND MY SUNGLASSES IN THE DRESSING ROOM. SOMETHING THAT SHOULD BE CLEARED BEFORE THE NEXT PERSON USES IT. THIS COULD HAVE BEEN SORTED OUT IMMEDIATELY IF SOME EFFORT WAS MADE TO LOOK FOR IT AS SOON AS I CALLED AND ADVISED YOU THAT I HAD LEFT IT THERE. I WILL COLLECT IT TODAY.
I RECEIVED A VOICE MESSAGE THAT YOU FOUND MY SUNGLASSES IN THE DRESSING ROOM. SOMETHING THAT SHOULD BE CLEARED BEFORE THE NEXT PERSON USES IT. THIS COULD HAVE BEEN SORTED OUT IMMEDIATELY IF SOME EFFORT WAS MADE TO LOOK FOR IT AS SOON AS I CALLED AND ADVISED YOU THAT I HAD LEFT IT THERE. I WILL COLLECT IT TODAY.