Stuttafords, Gateway branch bad service

<p>I received such horrible service today at Stuttafords, the Gateway branch.</p> <p>I wanted a Carducci blazer but there was only one in my size and it didn't have both the buttons. I then requested an assistant b the name of Bryson to perhaps look for a spare button for me.He told me, he cannot do that,if it doesn't have a button they send it back.I then asked if the others do not have spare buttons, if not can he not remove one from them since I am buying the only size 36.He told me, now a bit of attitude that No, he can't do that.I then requested to speak to the manager. Bryson went around the corner,for a minute or so came back and told me to go to the manager. Which firstly was absolutely rude. When I get to the manager whom I later learnt was Karishma - Admin manager. She asks me am I the customer who wants to remove a button from a coat and as I tried to respond, she tells me "we can't just do that". And then turns to assist/speak to an Indian couple beside me. When I asked whether she is not still busy with me, she tells me oh sorry and continues to say they can't help me with the button, with a lot of attitude.I then requested customer service number. and asked for a pen, she says no, I will write it for you with pleasure. I then proceeded to leave with the note.As I was about to exit the door,she came to fetch me to take the coat with the button from another coat. At this point I was annoyed because it took me saying I will call customer care for me to receive service. She was not displaying any pleasure even at this point of the sale, even resorting to arguing with me in front of other customers as I was telling her she had been very rude to me.</p> <p>Both Karisma and Bryson did not display the level of service any customer should receive, anywhere. Especially Stuttafords where we spend so much money. The least we deserve is properly trained stuff who treat all customers with dignity and courtesy, regardless of customers race or ethnicity or whatever class.</p> <p>My friends and I will not be shopping at the Gateway branch. That is for sure.</p> <p>Truly disappointed customer.</p>