Stuttafords Canal walk, what a joke!

As I wanted to conclude my shopping in Canal walk at Stuttafords to buy a colonge (yves saint lorient's La Nuit de l'homme) which is advertised to be 30% off (a bargain), I was quickly reminded of the human incompetence walking around in that store calling themselves managers and sales consultants! After waiting at a till queue for at least 25mins before as little as eye contact was made towards me, I finally wanted to make the purchase on my RCS card. After handing my card to the teller she dissappeared with my card without saying why she left. After a while the store manager (Ian) came to me saying that the till froze and therefore he will attemp the purchase at a till in the back. 3mins later I got the RCS message saying the purchase went through when Ian came to me saying it declined. With this mismatch I was told to go to the customer service area where I waited at least another 20mins before I was told RCS is on the line and wants to talk to me. As I spoke to RCS, I was told by Ian that it is definately not Stuttafords issue but the issue lies with RCS. At this stage I was furious as no one takes the blame and no one apparently knows how to help me. I, however know that it could not be RCS as I made a purchase the previous day which went flawless at Canal walk Sportsmans warehouse. After being treated by the Stuttafords staff like yet another idiotic complaing customer, I concluded my call with RCS where they reversed the transaction on their side. I left Stuttafords empty handed with not even one apology to calm my raging mood. I haven't seen such a confound *********** human being in a while as the store manager of Stuttafords Canal walk. Without thinking twice he would blame the problem on the external party (RCS) rather than trying to help me solve my matter in the most efficient way. While standing at customer service trying to solve this time wasting and annoying situation, two other customers were qeueing up with the same problem as me, which just confirmed that Stuttafords' IT system communication with RCS is lacking. I know one thing though, I will never put my feet in Stuttafords Canal walk again and be certain that I won't speak well of this shop with ANYONE!