IC
Ingrid C

1 reviews | Active since Dec 2015

16 Dec 2015, 15:11

Shocking policy

Never in my life have I ever heard of receiving a refund in the form of a gift card for an item that I would like to return! Especially if I have paid cash for it and have the proof of purchase (from 2 days ago might I add) and it is still sealed. This is like *****ing from me, if I give the item back to you I am entitled to the money back that I paid for it! I may as well just give the product back to you and receive nothing in return! Had I known about this absolutely ridiculous policy (the sales consultant selling this item to me should have explained this to me) I would NEVER have made this purchase! It is a lot of money that I do not have to waste, and I demand this money back! It is no wonder why Stuttafords has gone down so badly over the years, I will most certainly never set foot in one again and will definitely make myself heard about the obscene service! And huge lack thereof

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Replies (1)
Stuttafords International Fashion
Stuttafords International Fashion's reply17 Dec 2015, 10:14
Official
Hello Ingrid_Crowther,

Thank you for your feedback.

As explained by the store we will gladly refund or exchange any item in the form of a gift card as per our returns Policy placards at the point of sale that you transacted at.

We trust this clarifies our position in this regard. We look forward to welcoming you to our stores soon.

Yours in fashion
Stuttafords