Shocking customer service at Sandton store

<p>On Saturday 19 Nov, I attempted to exchange a gift of pyjammas that were the incorrect size at the Customer Services dept at Stuttafords Sandton store. I was told by the person on duty there that as I had no receipt for the items, they could not be exchanged despite there still being store labels on the items. When I found the receipt in my bag, I was told that because the items had been made 6 weeks aga, and not withink the last 30 days, they cannot not be exchanged. When I asked to speak to "Josie" I was told exactly the same thing, despite being a very loyal Stuttafords Account holder for the past 25 years. In addition, I had personally been to both the Rosebank and Eastgate stores since the end of Sept in an attempt to find the correct size merchandise to exchange my gift with. Sandton was my final call.</p> <p> </p> <p>I am appalled at the unconcerned and stand-offish attitude of the staff and "Josie" who I was later informed is the Store Manager at Sandton. Your attitude is one of disinterest and disdain for your customers.</p> <p> </p> <p>I have closed my Stuttafords account, and look forward to shopping at the hundreds of other retailers who value loyal customers.</p> <p> </p> <p>You </p>