Service/callback lacking

Good day,<br> <br> On 12 February 2016, I visited the store in Canal Walk and requested a transfer of an item from Johannesburg, seeing that CW didn't have the size. I was informed that such a transfer takes up to weeks to reach its destination. When I was in the store again on 27 February, the item wasn't there and because their Receiving was closed, they couldn't check whether the item has arrived yet. I was informed I will be called back once they could check and up until now, still no phone call from Stuttafords Canal Walk. The person who I spoke to the first time, took down my details twice: on the 12th and on the 27th. <br> <br> How many more weeks WILL it take for me to at least receive feedback?<br> <br>