1 reviews | Active since Sept 2013
Royalty ****
I made a purchase earlier today, when I asked the sales assistant if she scanned my royalty card she said yes, when I asked her if my extra 10% as a black royalty card member is coming off she also said yes, the sale was completed, I did not check at the time if I did get the extra 10%, I left and only a while later I checked and saw that there was no extra 10% taken off, I went back to query this, and was told that the extra 10% does not apply today, although there is nowhere on their sale banners where it says that you don't get the extra 10% on sale items today<br> <br> However every time when I have bought from stuttafords I would get the 10% on sale or non sale<br> <br> I feel that I have been cheated by stuttafords, and I'm sure that I will not be the only unhappy client.<br> <br> If this matter is not corrected I will be returning the sale items for a full credit, and will also be closing my account, I will also post this on social media to inform any unsuspecting customers to be aware of being duped.<br> <br> Regards<br> <br> Mr R Raymond<br>
Thank you for you report and allowing us the opportunity to respond.
We would like to apologize for the inconvenience this may have caused and would like to reassure that your report has been communicated with our store manager.
There is no additional discount allocated to all Royalty members during our Mid-season sale.
We do however have a cosmetics sale for Royalty members that you can take advantage of.
Yours in fashion
Stuttafords
Thank you for you report and allowing us the opportunity to respond.
We would like to apologize for the inconvenience this may have caused and would like to reassure that your report has been communicated with our store manager.
There is no additional discount allocated to all Royalty members during our Mid-season sale.
We do however have a cosmetics sale for Royalty members that you can take advantage of.
Yours in fashion
Stuttafords
