TR
Thenjiwe R
1 reviews | Active since Jun 2013
25 Jan 2016, 16:40
Returns Policy
I bought my sons clothes on 27 November and the eldest had two items that didn't fit. We went on annual holiday and the store refused to exchange them for bigger size, which they had in store as its over 30 days. Their policy is 30 days exchange or refund which I think is unfair. The clothes have not been worn and still had price tags. Clearly doesn't understand the meaning of customer-centricity. I will never set foot in another stuttafords store again
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Stuttafords International Fashion's replyOfficial
25 Jan 2016, 16:49Hello thenjiwer,
Thank you for your post and allowing us the opportunity to respond.
Please note that you were correctly informed that we could not process your return as it has exceeded the 30 day return condition. Our policy was designed to ensure that Stuttafords can continue to offer its 'world of brands' in an environment dedicated to luxury at price-points that are affordable, reasonable and accessible to the general SA consumer.
Yours in Fashion
Michelle
Thank you for your post and allowing us the opportunity to respond.
Please note that you were correctly informed that we could not process your return as it has exceeded the 30 day return condition. Our policy was designed to ensure that Stuttafords can continue to offer its 'world of brands' in an environment dedicated to luxury at price-points that are affordable, reasonable and accessible to the general SA consumer.
Yours in Fashion
Michelle
Stuttafords International Fashion's reply25 Jan 2016, 16:49
Official
Hello thenjiwer,
Thank you for your post and allowing us the opportunity to respond.
Please note that you were correctly informed that we could not process your return as it has exceeded the 30 day return condition. Our policy was designed to ensure that Stuttafords can continue to offer its 'world of brands' in an environment dedicated to luxury at price-points that are affordable, reasonable and accessible to the general SA consumer.
Yours in Fashion
Michelle
Thank you for your post and allowing us the opportunity to respond.
Please note that you were correctly informed that we could not process your return as it has exceeded the 30 day return condition. Our policy was designed to ensure that Stuttafords can continue to offer its 'world of brands' in an environment dedicated to luxury at price-points that are affordable, reasonable and accessible to the general SA consumer.
Yours in Fashion
Michelle