GS
GRAEME S
1 reviews | Active since Dec 2013
11 Jan 2016, 20:26
Refuse to Exchange goods with original price tag
Was given a garment for Christmas which was not suitable so took it back on 9/01/2016 to exchange and was told by the store manager that unless we had the original purchase slip they would not exchange and was referred to head office ( Michelle Roux ) who refused point blank to accommodate me ,I told her that it was impossible to get the purchase slip as the person who gave it to me lives overseas ,still would not listen ,I will not be shopping at Stuttafords ever again
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Stuttafords International Fashion's replyOfficial
12 Jan 2016, 08:04Hello athol1,
Thank you for your post and affording us the opportunity to respond.
Whilst we acknowledge your frustration in this regard you were correctly informed that as per our returns policy, we will gladly exchange any item provided that there is a valid proof of purchase (such as a till slip, account purchase slip or gift receipt)
Following your recent telephonic correspondence with Michelle Roux we can confirm that she requested additional information pertaining to the purchase in order to assist you in locating the proof of purchase. She could not resolve your exchange request as you were unable to provide her with the details as requested.
We value your feedback and your support and hope to see you in our stores soon.
Yours in fashion
Stuttafords
Thank you for your post and affording us the opportunity to respond.
Whilst we acknowledge your frustration in this regard you were correctly informed that as per our returns policy, we will gladly exchange any item provided that there is a valid proof of purchase (such as a till slip, account purchase slip or gift receipt)
Following your recent telephonic correspondence with Michelle Roux we can confirm that she requested additional information pertaining to the purchase in order to assist you in locating the proof of purchase. She could not resolve your exchange request as you were unable to provide her with the details as requested.
We value your feedback and your support and hope to see you in our stores soon.
Yours in fashion
Stuttafords
Stuttafords International Fashion's reply12 Jan 2016, 08:04
Official
Hello athol1,
Thank you for your post and affording us the opportunity to respond.
Whilst we acknowledge your frustration in this regard you were correctly informed that as per our returns policy, we will gladly exchange any item provided that there is a valid proof of purchase (such as a till slip, account purchase slip or gift receipt)
Following your recent telephonic correspondence with Michelle Roux we can confirm that she requested additional information pertaining to the purchase in order to assist you in locating the proof of purchase. She could not resolve your exchange request as you were unable to provide her with the details as requested.
We value your feedback and your support and hope to see you in our stores soon.
Yours in fashion
Stuttafords
Thank you for your post and affording us the opportunity to respond.
Whilst we acknowledge your frustration in this regard you were correctly informed that as per our returns policy, we will gladly exchange any item provided that there is a valid proof of purchase (such as a till slip, account purchase slip or gift receipt)
Following your recent telephonic correspondence with Michelle Roux we can confirm that she requested additional information pertaining to the purchase in order to assist you in locating the proof of purchase. She could not resolve your exchange request as you were unable to provide her with the details as requested.
We value your feedback and your support and hope to see you in our stores soon.
Yours in fashion
Stuttafords