Poor customer service from mamangement

I purchased three Polo golfers during October 2015 at the Pavillion store and have a problem with two golfers which i noticed after washing them the collar started fading.I returned one of these golfers at the Gateway a week ago as they examined it and saw that there was a defect with the golfer.My helper left the other golfer in another cupboard in my house so that is why i didn't take the both to the Gateway store.I visited the Pavillion store today-15/02/2016 and i was told by the store manager Divina that she is going to take photos and forward these to the supplier who will then give them feedback whether they can credit me for this or not.She was very rude and did not want to hear the fact that the other golfer with the same problem was exchanged at Gateway store.I then contacted the head office and was put through a person by the name of Michelle who confirmed she is the client liason manager she refused to put me through the operations manager and spoke like a broken record stating that they needed to send the golfer for assessment this is strange has Divina took photos of the golfer to forward to the supplier and i insisted they keep this golfer as i was not going to where