Pay back the money..

Does this phrase sound fami****, well this time its a retailer, how pathetic can they be I had the displeasure of dealing with this retail store over the last week, this is not what is expected when you pay good money for bad service.I had purchased an item from Stuttafords in Sandton and chose to return it three days later at the Eastgate store.Well to my dismay I must tell you I was faced with *********** and borderline bias approach from the staff in the store.I can say that there was a level of dishonesty as when I asked for the manager of the store I was approached by a Caucasian female, who presented herself when I asked for the manager, just to find out that it was the PA and not the store manager.He (Eric) came afterwards and apologized which didn't help the situation as he could not explain a policy which they had implemented.This was then escalated to head office where a (Michelle) called me and told me that the policy is an executive decision because of the quality of clothes. Now if they sell substandard clothing or have issues with people returning items damaged or in a poor condition, why should I be subjected to a policy where I paid cash?Give me back my money!