Misinformed that a cash refund would be possible!

I was looking for a bowtie to match my wedding suit. My fiance and I couldn't decide between two Ted Baker bowties, hence we enquired whether it would be easy to return one for a cash refund - so that we could compare them at home with the suit. We were assured at the till that it would be, however when I went to return the item on 10 November 2015 - I was told that I could only receive a gift card.<br> <br> I noted that I was clearly told it would be fine to get a cash refund, but was told that this is not Stuttafords policy. I noted that other large department stores have a cash refund policy, but they apologised and said head office makes the rules.<br> <br> They agreed to try call someone at head office, Mitchell, but she was unavailable. When I insisted that I wanted to speak to someone at head office Vincent tried again to call someone, but was again told no one was available.<br> <br> The fact that no one in the store is given authority to deal with a situation appropriately and then no one at head office is available to assist indicates that Stuttafords management do not care about their customers!<br> <br> All I want is a refund, per what I was promised!!