dD
dareshengov D

1 reviews | Active since Sept 2016

20 Nov 2016, 13:12

Incorrect information by staff member

<p>Very dissapointed with the gateway branch in durban. On the 13/11/16 ,I was given misleading information regarding the price on a perfume refill 90 ml alien purple brand. The consultant (Darshan) at the perfume counter assisted myself and my wife and had insisted that the refill would cost half the price of the original product and to my knowledge that would be R1500. I again confirmed half of R1500 would be around R750 he gladly confirmed with a (Darshan)yes around that price. It seemed like he wanted get rid of us and get on with his jolly conversation. Today I called to confirm what I've been told last week by Darshan, only to hear from Shaheen(consultant) and Donavan(store manager) as well as Charlene(cosmetics supervisor) that the the price that Darshan(*********** Consultant) had given me was incorrect. This has inconvenienced myself as I had budgeted based on the amount I was given. This is *********** behavior and from a store of your standards I'm very appualed by the pathetic service of staff.<br /> It was a gift for my wife's birthday and know has been postponed due to the misleading information your staff member.</p> <p>Very dissapointed

0
Replies (4)
Stuttafords International Fashion
Stuttafords International Fashion's reply21 Nov 2016, 10:52
Official

Good Day Dareshen,

Thank you for your message,

Please kindly note that that we are looking into this matter and will revert with feedback once our investigation has been completed.

Kind Regards

dD
dareshengov D's update22 Nov 2016, 19:35
Reviewer Update

More the 24 hours and still no feed back.

Call me urgently

********** 848

Stuttafords International Fashion
Stuttafords International Fashion's reply24 Nov 2016, 10:14
Official

Good Day Mr Govender,

We did try to make contact with you three times on Tuesday 22/11/2016 and you were not available.

We have also tried reaching again Today at 10:08 and I was unsuccessful. Please provide me with a time that you will be able to take my call.

Kind Regards

dD
dareshengov D's update25 Nov 2016, 09:45
Reviewer Update

Call me now if possible ********** 848

Alternatively provide me with your details.