Inappropriate, unprofessional management conduct

On 04/12/16 I visited the store to get feedback on a damaged handbag returned to the store on 16/11/15 following purchase a month before date. I spoke Lee Ann Langeviet who had attended to me on 16/11/15. To my shock, Lee Ann was very defensive and arrogant instead of giving me a clear feedback, my impression of her with my first encounter was lack of confidence in carrying her task than arrogance. Out of frustration I later asked Fleet De Kock why he entertained being asked questions over and over again on my behalf by a person who claimed to be a manager herself, HE RIDICULED ME. I also asked why he didn't show concern or at least make himself visible as a manager he at least showed some remorse. What left a bitter taste is the conduct of Derren Jackson on the night of the 4/12/15. Following my argument with Leen ann he found me after I had made a purchase at skincare desk. He insulted me and instructed the security to drag me out of store, and in alarmed state I waited to see this happen. He denied being a manager, he ridiculed as De Kock did before he realised I was conversant with policies. It's a concern to see effective plans to promoted. Yumna is very unprofessional!