1 reviews | Active since Oct 2011
GAP section in Stuttafords Canal Walk complete chaos
Dear Stuttafords Canal Walk store Yesterday I went to attempt to buy a pair of GAP jeans. If I had known what I was about to face, I would have turned around and gone home. The GAP jeanswear section is (and I mean this surprisingly literally) anarchy. There is absolutely no order to the piles of jeans spilling across two sections. To find any particular combination of style and size, you have to search through every single stack of jeans one by one. And there are approximately 80 stacks of jeans. And how do I know how many stacks there are? Well, Stuttafords, my dear, I spent 45 minutes of my time checking though ever single pair of jeans in every single stack while trying to find bootcut jeans in a size 28r. And I doubled back a few times when I lost my place. I felt my heart go out to the three shop assistants that tried to help me at different times during my search. I could see the heart-wrenching looks of defeat as they began to dig with me. None of the three lasted much longer than 5 minutes before giving up. Not that I blame them. I imagine that stocktaking in that section is completely impossible and has likely never been undertaken at all. I doubt any person has done more than refold and shove jeans back on to the chaotic piles since they were unceremoniously dumped from their shipping packages. The end result is that I've come to the conclusion that Stuttfords must no longer be the high-end store it used to be. That or the standards in the Canal Walk branch have slipped alarmingly. Either way, I won't be stepping foot in the clothing area again until there has been significant reorganisation. I value my sanity. PS. Look up the 5S methodology for cleaning and organising work environments. It will be revolutionary.
Good Day Carin
Thank you for your feedback and allowing us the opportunity to respond.
As discussed we would like to apologise again for the inconvenience caused due to the stores mismanagement of the GAP section. We have discussed your experience with the store manager and his reporting manager and we were advised that this will not happen again.
Yours in Fashion
Stuttafords
Good Day Carin
Thank you for your feedback and allowing us the opportunity to respond.
As discussed we would like to apologise again for the inconvenience caused due to the stores mismanagement of the GAP section. We have discussed your experience with the store manager and his reporting manager and we were advised that this will not happen again.
Yours in Fashion
Stuttafords
